Return
For hygiene reasons, we do not accept returns of underwear – please check your size in advance.
You can easily and affordably return items purchased from us at any Paczkomat InPost
In our store, you don’t have to worry that the selected size won’t fit or that the item won’t meet your expectations in any way. Thanks to the integration of our store with low-cost returns via InPost Parcel Lockers, you can shop without stress or fear that returning a purchased item will be a hassle.
In accordance with applicable law, you have 14 days to withdraw from a distance contract without giving a reason. Therefore, if the item does not meet your expectations, you can send it back to us within 14 days from the date of withdrawal from the contract. All returns in our store are handled through a simple return wizard, which allows you to send the return package to us via InPost Parcel Locker.
We have chosen InPost as our trusted partner for return shipments because of:
- Simple handling of returns – select the item to return or complain about, generate and print the shipping label, and drop off the package at any InPost Parcel Locker in Poland;
- Convenient locations of over 4,000 Parcel Lockers across the country, with more being added constantly;
- Easy and fast shipment without queues – 24 hours a day, 7 days a week.
Thanks to our partnership, you don’t have to wait for a courier. Simply print the automatically generated documents and, for example, drop off your parcel at a convenient Parcel Locker on your way to work.
Benefits of using our store’s return tool
Easy
The return process has been reduced to six simple steps forming a return wizard. The wizard automatically generates your shipping label, which you simply need to print. This way, you save time and avoid filling out any documents manually!Fast and hassle-free
Thanks to automation, you save time and avoid stress – no need to make calls or negotiate return terms with anyone.Convenient
The return document and shipping labels are generated in the return wizard. After preparing the parcel, you don’t have to wait for a courier. Take it with you on your way to work or school and drop it off at any Parcel Locker.Affordable
The return fee is only PLN 10.32, and you don’t need to pay it when creating the return or generating the label – it will be deducted from the refund amount for the returned item. Your satisfaction is our priority.Safe
All returned parcels are insured up to a value of PLN 200.Make a return in 3 simple steps!
In our store, you don’t have to worry that the selected size won’t fit or that the product won’t meet your expectations. Thanks to our integration with low-cost returns via InPost Parcel Locker, you can shop without stress or worry!
Details of the return process:
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Log in to your account, then in the return panel select the item you wish to return;
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In the following steps, choose the return option by selecting “I will use the store’s shipment” and specify how you would like to receive your refund;
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Generate the return documents with shipping labels, print them, and make sure to sign the return document;
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Place the packed item and the signed return document in a shipping box and seal it securely. You can reuse the box in which you received your order. Go to any InPost Parcel Locker, where you can send your parcel quickly and conveniently, 24/7. Please note that the parcel dimensions must not exceed 41 x 38 x 64 cm and a weight of 25 kg.
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We will refund your payment, using the method chosen in the return wizard, within 14 days from the day we were informed of your decision to withdraw from the contract. Usually, it takes less time. We may withhold the refund until we have received the goods or until you provide proof of having sent them back.
The above procedure is not a condition for exercising the statutory right of withdrawal and in no way limits it.
Returns via Paczkomat InPost are available only within Poland.