Terms and Conditions

§ 1. Definitions

1. Regulations - these Regulations define the rules for concluding distance sales agreements via the Online Store, the terms of their performance, the rights and obligations of the parties to the distance sales agreement, and the complaint handling procedure. In the scope of services provided electronically, the Regulations also constitute the regulations referred to in Article 8 of the Act on the Provision of Electronic Services.
2. Customer - a natural person with full legal capacity, a legal person, or an organizational unit without legal personality that has legal capacity granted by law, who concludes a distance sales agreement with the Seller.
3. Consumer - a natural person who performs a legal transaction with an entrepreneur that is not directly related to their business or professional activity.
4. Individual Entrepreneur - a natural person who concludes a distance sales agreement directly related to their business activity, where the content of the agreement indicates that it does not have a professional character for this person, particularly arising from the nature of their business activity as disclosed in the Central Register and Information on Economic Activity.
5. Entrepreneur - a natural person, legal person, or organizational unit without legal personality that has legal capacity granted by law and conducts business or professional activity on their own behalf.
6. Seller:
   Kinga sp. z o.o. i Wspólnicy spółka komandytowa,
   tel. +48 608 330 005,
   info@kinga.com.pl,
   NIP 5423154084,
   REGON 200326155.
7. Seller’s registered office address:
   Maczka 91,
   15-691 Białystok.
8. Online Store - an online service operated by the Seller, available at the following web address: https://kinga.com.pl, through which the Customer may obtain information about the Goods and their availability, purchase Goods, or order the provision of services.
9. Distance Sales Agreement - a sales agreement for Goods and/or an agreement for the supply of a Digital Service or Digital Content (where applicable) concluded via the Online Store.
10. Goods - a movable item that the Customer may purchase through the Online Store.
11. Digital Service - a service enabling the Consumer to:
    1. create, process, store, or access data in digital form;
    2. share data in digital form that has been transmitted or created by the Consumer or other users of the service;
    3. engage in other forms of interaction using digital data.
12. Digital Content - data created and delivered in digital form.
13. Online Store Privacy and Cookie Policy - a document specifying detailed rules for the processing of personal data and the use of cookies. The Privacy and Cookie Policy constitutes Appendix No. 3 to these Regulations and is available at https://kinga.com.pl/pl/privacy-and-cookie-notice.html.
14. Durable Medium - any material or device that enables the Customer or the Seller to store information addressed personally to them in a manner allowing access to it in the future for a period appropriate to the purposes served by the information and allowing the reproduction of the stored information in an unchanged form, in particular email.
15. Electronic Order Form - an electronic ordering procedure made available by the Seller to the Buyer.
16. Electronic Return Form - an electronic return procedure made available by the Seller to the Buyer; available at https://kinga.com.pl/pl/returns-open.html.
17. Electronic Complaint Form - an electronic complaint submission procedure made available by the Seller to the Buyer; available at https://kinga.com.pl/pl/rma-open.html.
18. Order Submission - confirmation of the order by clicking the “Order and Pay” button, treated as the Customer’s binding declaration of intent to conclude a Distance Sales Agreement with the Seller.
19. Account - a set of data stored in the Online Store and in the Seller’s IT system concerning a given Customer and the orders placed by them, enabling the Customer to place, cancel, or modify orders and conclude Distance Sales Agreements.
20. Order Service Opinion or Product Review - subjective statements and ratings given in the form of 1 to 5 stars.
21. Subscription Order - an order automatically created as part of a Subscription.
22. Subscription - an electronic service enabling the automatic creation of Subscription Orders for selected Goods, according to the frequency chosen by the Customer, without the need to place separate orders until the Subscription ends.
23. Recurring Payments - payments handled as part of the IdoPay payment service provided by the Operator and executed automatically in specified cycles, used to pay for Subscription Orders based on the consent granted by the Buyer at the start of the Subscription (standing order of the Cardholder).
24. Operator - IdoPayments sp. z o.o., with its registered office at al. Piastów 30, 71-064 Szczecin, entered into the Register of Entrepreneurs kept by the District Court Szczecin-Centrum in Szczecin, 13th Commercial Division of the National Court Register under number 0000859711, NIP: 8522666251, REGON: 387039893, with a share capital of PLN 800,000.00. Correspondence address: al. Piastów 30, 71-064 Szczecin, also referred to as “IdoPayments”, being a national payment institution within the meaning of Article 2(16) of the Act of 19 August 2011 on Payment Services (Journal of Laws of 2020, item 794, as amended) [hereinafter: “PSA”].
25. Card - a payment card issued under the Visa International or Mastercard International systems, authorized under those systems’ regulations for transactions without physical presence.

§ 2. General Provisions

1. Types and scope of services provided electronically:
   1. concluding online Sales Agreements – for Goods sold through the Online Store,
   2. rules for registration and use of an Account within the Online Store,
   3. adding reviews, comments, and ratings – the Customer may post a review or comment regarding their order,
   4. sending email messages in which the Seller confirms receipt of the order, payment (if applicable), and acceptance of the order for processing.
2. Use of the Online Store is possible provided that the IT system used by the Customer meets the following minimum technical requirements:
   1. an up-to-date web browser, such as:
      • Firefox
      • Chrome
      • Microsoft Edge
   2. any program capable of opening PDF files.
3. The content presented on the Online Store’s website, including descriptions of Goods and prices, constitutes an invitation to conclude a contract within the meaning of Article 71 of the Civil Code.
4. The Seller makes these Regulations, together with the Attachments, available via a link placed on the main page, before, during, and after the conclusion of the Distance Sales Agreement. The Buyer may download and print them.
5. To ensure the security of data transmission related to the services provided, the Online Store applies technical and organizational measures appropriate to the level of security of the services rendered, particularly those aimed at preventing unauthorized access to and modification of personal data transmitted online.

§ 3. Orders

1. Orders in the Online Store may be placed through an Account or by selecting the guest checkout option, in which case an internal account is created, allowing the Customer to later create an Account. The internal account remains active until the data is deleted from the system or the Account is blocked.
2. Purchases are made by completing the Electronic Order Form available on the Online Store’s website. The selection of Goods is made by adding them to the cart. The Electronic Order Form specifies, among other things, which Goods the Customer wishes to order, at what price, in what quantity, and for which delivery location. The Customer follows the displayed technical instructions.
3. Once the Customer has provided all the necessary data, an order summary will be displayed. The summary includes details about the Seller, the items ordered, unit and total prices (including delivery costs and any additional charges, if applicable), the chosen payment method, the selected delivery option, and the estimated delivery time and cost.
4. If the subject of the agreement includes the supply of Digital Content or Digital Services not stored on a tangible medium, or services provided electronically or remotely – the Consumer must tick an additional checkbox on the Electronic Order Form (required to place the order), stating: “I consent to the delivery of digital content not stored on a tangible medium or to the commencement of service provision before the 14-day withdrawal period has expired, and I acknowledge the loss of my right of withdrawal.” The Seller will confirm receipt of this consent by email.
5. To place an Order, it is necessary to provide personal data marked as mandatory in the Electronic Order Form, accept the Regulations, and submit the order by clicking the “Order and Pay” button.
   1. Submitting the Electronic Order Form constitutes the Customer’s binding declaration of intent to conclude a Distance Sales Agreement in accordance with these Regulations.
   2. The Distance Sales Agreement is deemed concluded when the Seller accepts the Electronic Order Form, which is confirmed by displaying a message to the Buyer confirming receipt of the order along with its reference number.
   3. After the conclusion of the Distance Sales Agreement, the Customer receives an email confirmation containing: acknowledgment of receipt of the order, final confirmation of all essential order details, the general terms of the concluded Distance Sales Agreement (the Online Store Regulations together with Attachments No. 1 and 2), Seller’s details, Seller’s liability for product quality, information on after-sales services provided by the Seller, and information about the procedure and consequences of withdrawal from the contract. Instructions on how and when to exercise the right of withdrawal are included in Attachment No. 1.
   4. Until the Seller begins processing the order:
      1. The Customer may modify their order using the functionality available on the Electronic Order Form page and by following the order placement process again. The modification results in a new order replacing the previous one. Any payment already made by the Customer is credited toward the new order, and any overpayment is refunded to the bank account used for payment.
      2. The Customer may cancel their order by selecting the “cancel order” option available on the Electronic Order Form page.
   5. In the event of order cancellation by the Customer, the Seller refunds the received payment within 3 business days. The refund will be made using the same payment method that was used by the Customer.
   6. The order fulfillment period ranges from 1 to 10 business days from the date of contract conclusion.

§ 4. Payment

1. The Online Store offers the option of making payments in the form of prepayments, cash on delivery (payment to the account after delivery). Deferred payment options are available only in cases individually agreed with the Seller.
2. Payment for the Goods may be made using the method selected at the time of placing the order via the Electronic Order Form.
3. The currently available prepayment methods in the Online Store are listed at https://kinga.com.pl/pl/payments.html.

§ 5. Delivery

1. On the Electronic Order Form, the Customer selects the delivery method by marking the chosen option.
2. If the Customer fails to collect the Goods, resulting in their return to the Seller, the Seller may withdraw from the sales agreement after first notifying the Customer via the email address provided during the purchase process and requesting contract performance. Withdrawal from the contract shall take place by sending the Customer a declaration in the form of an email message.
3. In the situation referred to in item 2, the Seller is obliged to promptly refund the Customer the payment received for the purchased Goods.
4. The currently available delivery methods in the Online Store are listed at https://kinga.com.pl/pl/delivery.html.

§ 6. Withdrawal from the Agreement – Electronic Return Form

1. For hygiene reasons, we do not accept returns of panties.
2. A Consumer who has concluded a Distance Sales Agreement may withdraw from it within 14 days without providing a reason. In the event of withdrawal from a Distance Sales Agreement, the contract shall be deemed not concluded.
3. The right to withdraw from the agreement under the rules set out in sections 6 and 7 of these Regulations also applies to an Individual Entrepreneur. Wherever the term “Consumer” appears in sections 6 and 7 of these Regulations, it shall also mean an Individual Entrepreneur.
4. In the event of withdrawal from the agreement, the Consumer shall bear only the direct costs of returning the Goods.
5. The Consumer’s declaration must clearly express their intention to withdraw from the agreement. In particular, the Consumer may:
   1. use the electronic return form available on the Online Store’s website: https://kinga.com.pl/pl/returns-open.html,
   2. withdraw from the agreement by using the withdrawal form attached as Appendix No. 2 and sending it to the Seller’s registered office address,
   3. the Seller shall promptly confirm, on a Durable Medium, receipt of the declaration of withdrawal submitted in the manner specified in sub-items 1 and 2.
6. To meet the withdrawal deadline, it is sufficient to send the declaration before the period expires.
7. The withdrawal period begins:
   1. for agreements under which the Seller delivers Goods while being obliged to transfer ownership – from the moment the Consumer or a third party indicated by them (other than the carrier) takes possession of the Goods, and in the case of a contract that:
      1. covers multiple items delivered separately, in batches, or in parts – from the moment of taking possession of the last item, batch, or part,
      2. provides for regular delivery of Goods over a specified period – from the moment of taking possession of the first item,
   2. for all other agreements – from the date of conclusion of the agreement.
8. The withdrawal form (Appendix No. 2 to these Regulations) and the information on exercising the right of withdrawal (Appendix No. 1 to these Regulations) are provided electronically.
9. In the event of withdrawal from an agreement for the supply of Digital Content or Digital Services, the Seller may prevent the Consumer from further use of the Digital Content or Digital Service, in particular by disabling access to it.
10. In the event of withdrawal from an agreement for the supply of Digital Content or Digital Services, the Consumer shall cease using and sharing such Digital Content or Digital Service with third parties.
11. The right to withdraw from a Distance Sales Agreement does not apply to contracts listed in Article 38 of the Act of 30 May 2014 (Journal of Laws 2019, item 134) on Consumer Rights, including but not limited to contracts:
    1. for the provision of services for which the Consumer is obliged to pay a price, if the Seller has fully performed the service with the express prior consent of the Consumer, who was informed before the performance began that they would lose the right to withdraw after the service was completed, and acknowledged this,
    2. in which the price or remuneration depends on fluctuations in the financial market beyond the entrepreneur’s control, which may occur before the withdrawal period expires,
    3. where the subject of performance is a non-prefabricated item manufactured according to the Consumer’s specifications or intended to meet their individual needs,
    4. where the subject of performance is an item delivered in sealed packaging that cannot be returned after opening due to health protection or hygiene reasons, if the packaging was opened after delivery,
    5. where the subject of performance consists of audio or visual recordings or computer software delivered in sealed packaging, if the packaging was opened after delivery,
    6. for the supply of Digital Content not delivered on a tangible medium, for which the Consumer is obliged to pay a price, if the Seller has begun performance with the express and prior consent of the Consumer, who was informed before the service began that they would lose the right to withdraw after performance and acknowledged this,
    7. where the subject of performance is an item that deteriorates rapidly or has a short shelf life, or where the Goods, due to their nature, become inseparably mixed with other items after delivery,
    8. for the supply of newspapers, periodicals, or magazines, except for subscription agreements,
    9. concluded through a public auction,
    10. for the provision of accommodation services other than for residential purposes, transport of goods, car rental, catering, leisure, entertainment, sports, or cultural events, if the agreement specifies the date or period of service provision,
    11. where the subject of performance consists of alcoholic beverages, the price of which was agreed upon at the time of concluding the sales agreement and whose delivery can only take place after 30 days, and whose value depends on market fluctuations beyond the entrepreneur’s control.

§ 7. Effects of Withdrawal from the Agreement

1. Within 14 days from receiving the declaration of withdrawal from the Sales Agreement, the Seller shall refund to the Consumer all payments made by them, including delivery costs, corresponding to the cheapest available delivery method offered by the Seller.
   1. The refund will be made using the same payment method used by the Consumer.
   2. If the Consumer exercises their right of withdrawal using the Electronic Return Form, the refund will be made by the selected method and to the bank account provided by the Consumer.
   3. If the Seller has not offered to collect the Goods from the Consumer themselves, the Seller may withhold the refund until receiving the Goods back or until the Consumer provides proof of their return, whichever occurs first.
2. The Seller may propose to the Consumer that they collect the item themselves. However, if the Seller does not make such a proposal, the Consumer should return the item to the Seller (or a person authorized by the Seller to collect it) immediately, but no later than 14 days from the day on which they withdrew from the agreement. To meet the deadline, it is sufficient to send the Goods before its expiry. The Goods being returned should be sent to the Seller’s registered office address. To facilitate the return process, the Consumer may use the Smile.pl service.
3. The Consumer is responsible for any reduction in the value of the Goods resulting from using them in a way that exceeds what is necessary to determine their nature, characteristics, and functionality.
4. The Consumer cannot withdraw from the agreement if the Digital Content or Digital Service is supplied in exchange for payment and the lack of conformity with the agreement is insignificant.
5. The Seller may request the return of the tangible medium on which the Digital Content was supplied, within 14 days from receiving the Consumer’s withdrawal declaration. The Consumer shall return the medium immediately and at the Seller’s expense.
6. The Seller is obliged to refund only the portion of the price corresponding to the Digital Content or Digital Service that was non-compliant with the agreement and the part of the Digital Content or Digital Service for which the obligation to deliver ceased due to the withdrawal.

§ 8. Complaints

1. A complaint concerning a defect in the Goods or non-conformity of the Goods with the Distance Sales Agreement may be submitted:
   1. via the Electronic Complaint Form,
   2. in writing to the Seller’s registered office address or by email to info@kinga.com.pl.
2. The complaint should specify the defect that, in the Buyer’s opinion, the Goods possess, the Buyer’s requests toward the Seller, and, if possible, include documentation of the defect and proof of purchase from the Online Store. The Seller is required to respond to the complaint within 14 days from the date of receipt. If the Seller does not respond within this period, the complaint shall be deemed accepted. The Seller’s response will be provided to the Buyer in writing or on a Durable Medium.
3. The steps the Buyer must take to submit a complaint, including how to deliver the defective Goods to the Seller, are described at each stage of the Electronic Complaint Form.
4. If the Seller recognizes the complaint as justified, the costs of replacement or repair, including shipping costs related to the complaint, are borne by the Seller.
5. The Seller is liable to the Consumer, as well as to the Individual Entrepreneur, for the non-conformity of the Goods with the Distance Sales Agreement under the rules set forth in the Act of 30 May 2014 on Consumer Rights.
   1. The Seller is liable for any non-conformity of the Goods with the Distance Sales Agreement existing at the time of delivery and revealed within two years from that time, unless the shelf life specified by the Seller is longer.
   2. The Seller shall repair or replace the Goods within 14 days from the date of accepting the complaint. The costs of repair or replacement, including postal fees, transportation, labor, and materials, are borne by the Seller.
   3. The Consumer shall make the Goods available to the Seller for repair or replacement. The Seller collects the Goods at their own cost.
6. The Seller is obliged to deliver Goods free from defects and is liable to Entrepreneurs for defects in the purchased Goods in accordance with the Civil Code.
7. The provision of Digital Content or Digital Services to the Consumer or Individual Entrepreneur is governed by the rules set forth in the Act of 30 May 2014 on Consumer Rights.
   1. Digital Content is considered delivered when the Digital Content or a means of accessing or downloading it has been made available to the Consumer or to a physical or virtual device independently chosen by the Consumer, or when the Consumer or such a device has gained access to it.
   2. A Digital Service is considered delivered when the Consumer or a physical or virtual device independently chosen by the Consumer has gained access to it.
   3. The Seller shall bring the Digital Content or Digital Service into conformity with the agreement within 21 days from being informed by the Consumer of the lack of conformity, without undue inconvenience to the Consumer, taking into account the nature and purpose of the content or service. The costs of bringing the Digital Content or Digital Service into conformity with the agreement shall be borne by the Seller.

§ 9. Reviews

1. A review regarding order service or a specific Product may be posted during a visit to the Online Store by clicking the interface next to the Product or by clicking a link in an email message. Posting a Review is voluntary and free of charge. For each order, the Customer may post only one such Review.
2. In the Review, the Customer may rate the Product on a scale from 1 to 5 stars and add a written comment limited to 65,535 characters.
3. Ratings are stored and publicly displayed on the Online Store’s website, as well as on https://zaufaneopinie.idosell.com and https://trustedreviews.idosell.com.
4. The Seller verifies Reviews using the email address that was used in the purchase process of the Product. A Review submitted by a person using the same email address as in the purchase process is marked on the Online Store’s website as a “verified purchase review.” All other Reviews are marked as “unverified purchase review.”
5. The Seller may publish Reviews regarding a given Product from their other online stores.
6. The Seller does not alter Reviews in terms of content or star rating.
7. The Buyer bears sole responsibility for the statements made in their Review. The Seller is entitled to remove a Review under the applicable law and these Regulations.
8. It is prohibited to post content containing false, misleading, vulgar, aggressive, or offensive information, or content that is clearly contrary to good manners. It is also prohibited to post unlawful content, content that violates third-party rights, or content constituting an act of unfair competition.
9. The Customer undertakes not to post content containing links to external websites of a promotional or advertising nature or containing personal data of third parties.
10. At the explicit request of the Customer, the content of their Review may be hidden from other users of the Store; however, the star rating will still be included in the overall Store and Product rating.

§ 10. Intellectual Property

1. The Customer declares that they hold no rights, including copyrights or related rights, to the Reviews or statements they post, except for the right to use the Online Store as defined in these Regulations. The Customer is not entitled to record, reproduce, share, publish, or distribute any content unless such entitlement arises from applicable law or these Regulations.
2. The Customer is not authorized to interfere with the content of the Online Store, in particular its structure, layout, design, functioning, or any other elements.
3. By posting Reviews in the Online Store that constitute works within the meaning of the Act of 4 February 1994 on Copyright and Related Rights, the Customer grants the Seller a non-exclusive, royalty-free, perpetual, and worldwide license to use such works, including the right to sublicense. This license includes the right to make the work publicly available in such a way that anyone can access it at a time and place of their choosing (Internet). The license applies to all fields of exploitation known at the time of its granting, in particular:
   1. in the field of recording and reproducing the work by any technique – including printing, reprography, magnetic recording, and digital techniques, i.e., using any methods on any audiovisual or visual medium, such as audiovisual disks, CDs, computer disks, multimedia networks (including the Internet and related online services), as well as reproducing, recording, using it online, in advertising, and storing it electronically in computer memory or internal/external networks,
   2. in the use of the whole or parts of the work, or any of its elements, with the possibility of modifications resulting from the nature of a given online medium – in all types of publications, particularly online or digital, in newsletters and communications, independently or in combination with other works or excerpts thereof; using them wholly or partially for promotional and advertising purposes, including audiovisual, audio, or media advertising,
   3. in the trading of the original or copies on which the work has been recorded – placing them on the market, lending, or leasing,
   4. in disseminating the work in ways other than those mentioned above – public performance, exhibition, display, playback, broadcasting and rebroadcasting, and public sharing of the work in such a way that anyone can access it at a time and place of their choosing,
   5. using the works for promotional and marketing purposes.
4. The deletion of the Account by the Customer or the deletion of a Review under Section 9(8) does not affect the validity of the above license.

§ 11. Rules for Subscription-Based Sales

1. The Seller may provide an electronic service in the form of a Subscription to the Buyer.
2. Using the Subscription allows for periodic delivery of selected Goods at intervals specified by the Customer, without the need to place new orders until the Subscription ends. Payment for the Subscription is made exclusively through the Recurring Payments mechanism and only via a single Card.
3. Detaching the Card from the Subscription results in the termination of the Subscription.
4. Transactions within Recurring Payments will only be processed after prior registration of the Cardholder with the Operator’s service (or an entity through which the Operator processes transactions). Registration serves to verify that the Customer initiating the Recurring Payment is the authorized Cardholder. Before registering the Card on the transaction page, the Customer must consent to regular charges by activating the Recurring Payments service. This consent is stored in the Operator’s system.
5. The Buyer creates a Subscription by selecting this purchase option in the Electronic Order Form. Confirmation of the Subscription creation is immediately sent to the Buyer’s email address provided with the first Subscription Order.
6. The Customer manages the Subscription via their Account using the available options.
7. The Subscription is established for an indefinite period.
8. The Customer may terminate the Subscription at any time. Termination of the Subscription equals the withdrawal of consent for further Recurring Payments. In this case, no new Subscription Orders will be created. If the Subscription is terminated after the date specified in the email referred to in point 11, the current Subscription Order will be completed as the final one.
   a) Termination of the Subscription occurs by selecting the “End Subscription” option in the Subscription settings available after logging into the Customer’s Account.
   b) The Buyer may also terminate the Subscription by contacting customer service via email at info@kinga.com.pl.
9. The Seller has the right to terminate the Subscription, notifying the Buyer by email or phone at least 7 days in advance. In this case, no funds will be charged from the Card, and no further Subscription Orders will be generated.
10. The Seller is entitled to change the prices of Goods during the Subscription period, about which the Buyer will be informed by email as described in point 11.
11. The Seller sends the Buyer an email notification about the creation of a Subscription Order, specifying the item, quantity, price (including any price changes), fulfillment date, and the scheduled date of the Card charge – no later than 3 days before the charge. The Seller also informs the Buyer about the option to terminate the Subscription, including a link to the settings enabling termination through the Customer Account and the effective date for doing so. If termination occurs after the indicated date, it will apply to subsequent Subscription Orders, meaning the Subscription will end after the current order is fulfilled.
12. If the Card charge attempt fails, the Customer will be notified by email about the unsuccessful payment attempt. Possible reasons include insufficient funds, expired Card, or technical issues.
13. The expiry of the Card linked to the Subscription or failure to authorize a payment order for any reason results in the termination of the Subscription.
14. A Subscription Order will only be fulfilled after successful collection of funds from the Card.
15. Termination of the Subscription results in the immediate termination of the sales agreement for the Goods.

§ 12. Final Provisions

1. These Terms and Conditions are effective as of 2025.04.03.
2. If any provision of these Regulations is amended or invalidated by a competent authority or court, the remaining provisions shall remain in force and binding upon both the Seller and the Customer.
3. The Seller reserves the right to amend these Regulations. Any agreements concluded before the effective date of the new version shall be governed by the Regulations in force at the time of conclusion.
4. The governing law for all disputes arising from these Regulations shall be Polish law. Such disputes will be resolved by the competent common court. A Customer who is a Consumer may also use out-of-court methods of complaint handling and redress. Information on such methods is available on the website of the Office of Competition and Consumer Protection at www.uokik.gov.pl. These proceedings are voluntary and require the consent of both parties.
5. Pursuant to Regulation (EU) No 524/2013 of the European Parliament and of the Council of 21 May 2013, we inform that the online dispute resolution (ODR) platform for consumers and traders at the EU level is available at http://ec.europa.eu/consumers/odr. The ODR platform serves as an online access point for consumers and traders seeking to resolve disputes out of court regarding contractual obligations arising from online sales or service agreements.

§ 13. Appendix 1 – Information on Exercising the Right of Withdrawal from the Agreement

1. The right to withdraw from the contract under the following terms is granted to the Consumer and the Individual Entrepreneur.
   You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period expires after 14 days:
   1. in the case of a sales contract, from the day on which you or a third party other than the carrier and indicated by you acquired possession of the Goods;
   2. in the case of a contract for multiple Goods delivered separately, from the day on which you or a third party other than the carrier and indicated by you acquired possession of the last of the Goods;
   3. in the case of a contract for Goods delivered in parts or installments, from the day on which you or a third party other than the carrier and indicated by you acquired possession of the last batch or part;
   4. in the case of contracts for regular delivery of Goods over a fixed period, from the day on which you or a third party other than the carrier and indicated by you acquired possession of the first of the Goods;
   5. in the case of contracts for the supply of services or digital content not delivered on a tangible medium – from the day of the contract conclusion.
2. To exercise the right of withdrawal from the contract, you must inform us, i.e. Kinga sp. z o.o. i Wspólnicy spółka komandytowa, Maczka 91, 15-691 Białystok, tel. +48 608 330 005, info@kinga.com.pl, of your decision to withdraw from this contract by means of an unequivocal statement (for example, by letter sent by post, fax, or email).
3. You may use the model withdrawal form, but it is not obligatory.
4. You may also complete the Electronic Return Form available on the Online Store’s website: https://kinga.com.pl/pl/returns-open.html. If you use this option, we will promptly send you confirmation of receipt of your withdrawal notice on a durable medium.
5. To meet the withdrawal deadline, it is sufficient for you to send your notice concerning the exercise of the right of withdrawal before the withdrawal period has expired.
6. In the event of withdrawal from this contract, we shall reimburse all payments received from you, including the cost of delivering the Goods (except for additional costs resulting from your choice of a delivery method other than the least expensive standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we were informed of your decision to exercise your right of withdrawal. We will make the reimbursement using the same means of payment as you used for the initial transaction unless you have expressly agreed otherwise.
7. For contracts involving the transfer of ownership of Goods where we have not offered to collect the Goods in the event of withdrawal – we may withhold reimbursement until we have received the Goods back or you have supplied evidence of having sent them back, whichever occurs first.
8. Please return the Goods to: Kinga sp. z o.o. i Wspólnicy spółka komandytowa, Maczka 91, 15-691 Białystok, without undue delay and in any event not later than 14 days from the day on which you informed us of your withdrawal from this contract. The deadline is met if you send back the Goods before the 14-day period has expired. You will bear the direct costs of returning the Goods.
9. Due to the weight and dimensions of the Goods, in case of withdrawal from the contract, returning the Goods may incur higher costs than ordinary postal shipment. If you wish to use courier services, it may be necessary to send the Goods on a pallet, which is more expensive than a regular postal shipment.

§ 14. Appendix 2 – Model Withdrawal Form